- Q7: What are the internet speed requirements?
A7: Our minimum recommended internet speed requirement for operation is 8mbps, however, as an internet streaming device the faster your speed the more enjoyable your experience.
Q8: What countries does Superbox work?
A8: Superbox works almost anywhere in the world if you have a high-speed internet connection. You can bring it for traveling use.
Q9: Is a VPN required?
A9: VPN services or IP unblocking services are not required to operate Superbox.
Q10: Do you have MOQ order quantity?
A10: We have no MOQ qty requests, you can order any qty you want. The qty is bigger, the price is lower.
Q11: Do you have a return policy?
A11: Yes, if your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge.
Q12: How long I can get the box after payment?
A12: After payment, you can get your box within 3-4 days. If you buy from local official dealers, it would be faster.
Q13: Do you provide support?
A13: Superbox is dedicated to providing ongoing, after sales support and technical support. Our valued customers will receive email response within 24 hours.
Q14: How often are the updates?
A14: Superbox software engineers will generally release a new update periodly.
Q15: What's shipment way you can offer?
A15: We can ship goods by express (DHL, UPS, Fedex, TNT), by air or by sea.
Q16: What payment method you accept?
A16: We accept TT, Paypal, Western Uion payment method.